RETURN POLICY

Satisfaction Guarantee, Returns, and Refunds

At Odortox, we want customers to feel comfortable trying Odortox in their everyday home routine. Under our 30-day satisfaction policy, you may request a return within 30 calendar days after the product is delivered if you are not satisfied with your purchase.

This policy applies to eligible one-time purchases of Odortox devices, including our 1-device, 2-device, 3-device, and 4-device bundles. There is no subscription or automatic renewal associated with these orders.

How to Start a Return

Contact support@odortox.com within the return window. Include your order number, the email used at checkout, and a short description of the issue. Our support team will provide instructions and, when appropriate, a return authorization and shipping destination.

Do not send a return to the business mailing address or to an address appearing on the parcel without authorization. The appropriate return facility may be different. Sending a package without the requested details can make it difficult to identify and process the return.

Return Conditions

• Returns must relate to a purchase made through an authorized Odortox sales channel and be requested within 30 days of confirmed delivery.
• We may request that the device, its remaining components, and relevant accessories be returned. Keep proof of postage and the return tracking number.
• We may request photographs or order details to help us resolve damage, incorrect items, or device faults without unnecessary shipping.
• Items intentionally damaged, materially modified, or unrelated to the original order may not qualify for a voluntary satisfaction return, subject to mandatory consumer rights.

Who Pays for Return Shipping?

For an ordinary change-of-mind or satisfaction return, the customer is responsible for the cost of sending the return unless we agree otherwise in writing. If an item arrives damaged, defective, or not as ordered, contact us first. When required by law or confirmed as our error, we will arrange an appropriate remedy, including reasonable return shipping where applicable.

We do not charge a separate return-processing fee under this return policy. Any lawful, applicable original shipping charge or service that cannot be refunded must be disclosed before purchase and handled consistently with consumer law.

Refund Amount and Timing

Once a qualifying return is received and reviewed, we will issue the approved refund to the original payment method where possible. We aim to process eligible returns within 5 to 10 business days of receipt. Your card issuer or payment provider may require additional time before the credit appears.

For orders canceled because we are unable to ship within the promised period, refunds are handled according to applicable shipping and consumer protection rules. Your legal remedies for faulty, damaged, or misdescribed goods are not limited by a voluntary satisfaction guarantee.

Damaged, Incorrect, or Missing Items

If your order arrives visibly damaged, contains an incorrect product, or appears incomplete, email us with your order number and clear photographs where available. We will review the issue and work with you toward a replacement, appropriate refund, or another remedy required by law.

Exchanges and Cancellations

If you want to change an order before dispatch, contact us as quickly as possible. We cannot promise that an order can be changed once fulfillment has begun. If an eligible exchange is available, our team will explain the relevant procedure and any price difference before proceeding.

Questions About a Return?

Email support@odortox.com or visit our Contact page. Please include your order number so the team can locate your purchase.