SHIPPING POLICY

Where We Ship

Odortox currently offers online shipping within the United States. We do not advertise international delivery as part of the standard Odortox checkout. Availability to Alaska, Hawaii, U.S. territories, military addresses, or P.O. boxes may vary by carrier and will be displayed at checkout where supported.

Order Processing

Paid orders are typically prepared for dispatch within 1 to 3 business days, excluding weekends and recognized holidays. Processing may take longer during unusually high order volumes, payment reviews, address corrections, or circumstances outside our control.

Estimated Delivery Time

Once dispatched, standard delivery is estimated at 5 to 11 business days for eligible U.S. addresses. This is a planning estimate, not a guaranteed arrival date. The delivery estimate shown at checkout or in the shipping confirmation may be more specific to your order.

Processing time and transit time are separate. Please allow for both when estimating when an order could arrive.

Shipping Charges

Any shipping charge applicable to a particular bundle is shown at checkout before payment is confirmed. Shipping may be included in certain promotions only when that promotion expressly states so. There are no undisclosed recurring shipping charges because Odortox bundles are one-time purchases.

Order Tracking

When tracking is available, we aim to email the shipping details to the address given at checkout. Carrier scans can take time to appear after the shipping label is created. If you cannot locate your tracking information, contact support@odortox.com with your order number.

Address Accuracy

Please confirm your name, street address, apartment or suite number, postal code, and contact information before submitting an order. If a correction is needed, reach out promptly. Changes cannot always be made after dispatch. If a carrier returns a shipment due to an incorrect address, we will explain the available reshipping or refund options, subject to applicable law.

Delays and Your Options

Weather, carrier disruptions, holidays, customs or routing issues where relevant, and inventory changes may cause delays. If we learn that we cannot ship by the promised date, we will provide the notice and cancellation or refund options required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.

We will not treat an artificial stock countdown or marketing banner as a guaranteed shipping date. Only delivery or dispatch dates presented as part of the actual order should be relied on for fulfillment commitments.

Damaged, Lost, or Misdelivered Packages

If the carrier reports delivery but the parcel cannot be found, first check the delivery location and any carrier notes. Then contact us so we can review the order and help investigate. If an item arrives damaged or incomplete, refer to the Refund Policy for available remedies.

Shipping Questions

Email support@odortox.com or use our Contact page for assistance.