PRIVACY POLICY

Privacy Statement

Thank you for visiting Odortox. This Privacy Policy describes how Odortox (“Odortox,” “we,” “our,” and “us”) collects, uses, discloses, and retains personal information in connection with our website, customer support, promotions, and sales of Odortox products. Please read this Policy together with our Terms of Service and Cookie Policy.

This Policy applies to personal information collected when you browse our pages, ask questions, place an order, communicate with us, or interact with marketing that directs you to our Site. It does not govern third-party services that independently control information under their own privacy notices.

What Personal Information We Collect

The information collected depends on how you interact with us. Categories may include:

• Identifiers and contact details: name, email address, telephone number, delivery address, billing address, and similar information supplied when placing an order or seeking help.
• Commercial information: selected products, quantities, transaction history, order totals, discount codes, deliveries, returns, and customer-service correspondence.
• Payment-related information: transaction reference, payment method category, status, and information supplied by authorized payment processors. Sensitive payment-card numbers are handled by the payment provider used at checkout rather than presented in these policy pages.
• Online activity and technical information: device type, browser, approximate location inferred from IP address, referral source, pages visited, on-site interactions, cookie identifiers, and diagnostic logs when relevant technologies are enabled.
• Communications and preferences: customer-support messages, feedback, review submissions, consent records, and marketing or cookie preferences.

Please do not include unnecessary sensitive personal information in ordinary customer-service messages. We do not request medical records or other sensitive information to sell Odortox.

How We Collect Information

Directly from you: when you enter checkout details, subscribe to an optional message, submit feedback, or contact support.

Automatically: when your browser interacts with our pages, servers, essential cookies, diagnostics, and any analytics or advertising tags configured for the website.

From service partners: such as payment status updates, shipping and delivery events, fraud screening, or support requests initiated through a third-party platform.

How We Use Personal Information

We may use information to process and fulfill one-time product orders; confirm payment; send shipping notices; provide support; verify returns; maintain records; improve accessibility and site performance; prevent fraud; comply with legal duties; and evaluate marketing effectiveness when permitted.

With the required choice or consent where applicable, we may send promotions or use advertising measurement technologies. We do not make marketing-text enrollment a condition of checkout. Transactional communications about your order can be sent independently of promotional preferences.

Who May Receive Information

We may disclose information to partners who perform services for us, such as payment processors, hosting providers, logistics companies, customer-support vendors, fraud-prevention providers, and professional advisors. We seek to restrict service providers to using information for the agreed purpose, subject to their applicable contracts and legal obligations.

Advertising and analytics partners, when their tools are enabled, may receive browser identifiers, page events, and other technical data. Depending on the configuration and applicable state law, certain disclosures for cross-context behavioral advertising may be considered “sharing” or a “sale” of personal information, even if no money changes hands.

We may also disclose information when legally required, to protect the rights or safety of customers and others, or in connection with a lawful business reorganization subject to appropriate privacy protections.

Cookies, Pixels, and Similar Technologies

Cookies and related technologies can help keep the Site functional, remember choices, understand performance, and measure advertising. Our Cookie Policy explains these categories and available controls.

If advertising tools such as Meta Pixel are enabled, relevant browser or event data may be transmitted to the provider. Any such use is subject to applicable privacy notices, consent requirements, and opt-out rights.

Marketing Communications

If you opt in to promotional email, we may use your contact information to send product news, promotions, and other marketing. You can unsubscribe through the link in our marketing messages or by contacting support. We may still send order confirmations and important service messages.

If text-message marketing is available, enrollment should be requested separately with the applicable disclosures, including message frequency and potential message or data rates. You may withdraw text-marketing consent using the opt-out method specified in the message, including STOP where supported.

Retention and Protection

We retain personal information for as long as reasonably necessary for the purposes described here, including completing orders, maintaining accurate financial and tax records, handling warranty or return requests, detecting abuse, and meeting legal duties. Retention periods depend on the type of record and applicable law.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and our operations. No online service can guarantee absolute security. If you believe a security incident has affected your information, please contact us promptly.

Personal Information Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information; obtain a portable copy; opt out of targeted advertising or certain disclosures; and appeal an eligible privacy-rights decision. Additional information for California residents is available on our California Privacy Rights page.

To submit a privacy request, contact support@odortox.com and explain the type of request. We may need to verify your identity or authority before providing information or taking action. We will not discriminate against you for exercising a lawful privacy right.

Do Not Track and Global Privacy Control

Browser “Do Not Track” preferences are not interpreted uniformly by all technologies. In locations where a recognized universal opt-out mechanism such as Global Privacy Control must be honored, applicable website and advertising implementations must be configured to respect it. If you have an opt-out request, you may also use the contact method on our California Privacy Rights page.

Children’s Privacy

The Site and Odortox products are intended for adults purchasing household goods. We do not knowingly seek to collect personal information from children under 13 through the Site. If you believe a child has provided personal information, please contact us so we can evaluate and take appropriate action.

United States and Other Locations

Our current storefront is designed for U.S. orders. Information may be processed by service providers in locations where they operate, subject to applicable laws and safeguards. If we expand to other regions, additional disclosures or rights mechanisms may be needed.

Links to Other Websites

We are not responsible for the privacy practices of websites we do not operate. We encourage you to review the privacy notices of payment services, social media platforms, and other third parties before sharing information directly with them.

Updates to This Policy

We may revise this Policy as our services or legal obligations change. We will update the date at the top of this page and provide additional notice when required by law. Please review the most current version periodically.

Contacting Us

If you have questions or privacy requests, contact:

Odortox
Email: support@odortox.com
Mailing address: 2711 Centerville Rd, Wilmington, DE 19808, United States